Customer support, reviewed and lit stage by stage
A quieter way to keep your support queue moving
We set up assisted sorting and drafting for enquiry inboxes, built from the correspondence your team already has, with every step left visible and correctable by staff. Nothing here replaces a person's judgment — it shortens the walk to it.
Talk about your inbox
What this actually changes
Most of the effort in a support inbox goes into repetition: reading the same handful of question types, writing similar replies, and deciding what needs a person's full attention. We configure that first pass — sorting and drafting — using your own past answers as the reference point, so the tone stays yours and the decisions stay reviewable.
Where the work is lightened
Sorting by topic and urgency
Incoming messages are filed by subject, language and whether a same-day reply is expected, using rules drawn from your own correspondence.
Drafts staff can trust
First replies are drafted for the common questions and always held for review before sending — wording stays close to what your team already writes.
A record before you commit
If you are not yet sure automation fits, a data review looks at twelve months of records first and says plainly where it would and would not help.
Five stages, in the order an enquiry moves through them
Each stage is a point where a person can step in. None of the stages run without a review step attached, and none are set up to skip past one.
Grounded in what teams already receive
30–300
enquiries a day is the range the sorting setup is built around
12 months
of past records reviewed before any automation is recommended
Yokohama
based, working with support teams across Japan
Three ways to begin
Enquiry Sorting Assistant
Files incoming enquiries by topic, language and urgency, using rules built from your own correspondence.
Learn more about sorting →
Reply Drafting Support
Prepares first replies for common questions, always held for a staff review before anything is sent.
Learn more about drafting →
Support Data Review
A standalone look at a year of support records, before any decision about automation is made.
Learn more about the review →If you'd like to talk it through
A short message is enough to start. We'll ask a few questions about your current inbox volume and reply with what, if anything, seems worth setting up.